Privacy Policy

This Privacy Policy explains how Lumora (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from lumoraexpress.com.

Information we collect

When you place an order, we collect information including your name, email address, shipping address, payment details, and phone number (if provided). We also collect technical data such as your IP address, browser type, and browsing behaviour on our site through cookies and analytics tools.

How we use your information

• To process and fulfil your order
• To send order confirmation and shipping updates
• To respond to customer support enquiries
• To improve our website and product offering
• To comply with applicable legal obligations

We do not sell your personal information to third parties.

Sharing your data

We share your information only with trusted third-party service providers who help us operate our store, including payment processors, shipping carriers, and our e-commerce platform (Shopify). These parties are contractually required to keep your data secure and use it only as necessary to perform their services.

Cookies

Our store uses cookies to maintain your session, remember your cart, and analyse site traffic. You can control cookie preferences in your browser settings or through our cookie consent tool.

Your rights (GDPR)

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data. To exercise any of these rights, please contact us at info.lumora.tech@gmail.com.

Data retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Contact

For any privacy-related enquiries, email info.lumora.tech@gmail.com.