Shipping policy
Shipping Policy
At Lumora, we aim to make your shopping experience simple, clear, and reliable. Please read our shipping policy before placing an order.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Processing times may be longer during weekends, holidays, sales periods, or due to high order volume.
Shipping Times
Estimated delivery times vary depending on your location, supplier availability, courier service, and customs processing.
Typical estimated delivery times:
Europe: 7–15 business days
United Kingdom: 7–15 business days
United States: 7–20 business days
Rest of World: 10–25 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Shipping Costs
Shipping costs, if applicable, are calculated and shown at checkout before payment.
From time to time, Lumora may offer free shipping promotions.
Order Tracking
Once your order has been processed and shipped, you may receive a tracking number by email if tracking is available for your order.
Please allow a few days for tracking information to update after shipment.
Customs, Duties, and Taxes
Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country or local authorities.
Lumora is not responsible for delays caused by customs inspections or local postal services.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Lumora is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at info.lumora.tech@gmail.com with your order number.
We will review the situation and help you find the best possible solution.
Multiple Shipments
If your order contains multiple products, items may arrive separately depending on stock location and fulfillment availability.
Contact
For shipping questions, contact us at:
Lumora
Email: info.lumora.tech@gmail.com
Website: www.lumoraexpress.com